Child Care Training, Resources and Networking
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FAQ : Online Child Care Training Classes

Finally! You can participate in online child care training when you need it, without leaving the comfort of your own home. Here are the answers to the most frequently asked questions about the online child care classes at Child Care Lounge.

What states have pre-approved Child Care Lounge online classes?
Click on our State Page and each state listed in green has approved our classes.

Why should I choose Child Care Lounge classes?
Click here for 14 reasons!

How does an online class work?
When you register, you will receive an email WITHIN 24 hours that will tell you the link to access the class content. There you will find a step by step guide for reading the class material and completing any activities. There are assignments included each class. When you satisfactorily complete the assignments, we will review your work and issue you a certificate.

How long will the class take me?
The number of clock hours associated with each class is the approximate number of hours it will take to complete the reading material and assignments. Some people take less time if they are quick readers. Other people take longer.

Do I have to sit at the computer the entire length of time of the class?
Our classes are self-study. You can complete the class all at once or break it up into small amounts of time. Once you have access to the class, you will be able to log in and out as you wish.

Can I get a refund for the classes?
If you are unable to use our classes or you are unsatisfied we can issue a refund. We can only refund classes that have not had work submitted. Refunds are available up to 60 days after your order and we traditionally will return your funds in the same manner as they were sent. If you wish to request a refund, please fill out the Refund Request Form.

Can I use these classes towards my CDA requirements?
You may use these classes to meet the educational requirement that you need for the 120 clock hours you need for the CDA, The Child Development Associate. This credential is granted by the Council for Early Childhood Professional Recognition. Please contact them for more information. Click here to see how these classes meet the CDA competency standards.

How can I pay for the classes?
Each class registration page has a link to PayPal. It is a free service that lets you pay with check or credit card (You do NOT have to have a paypal account to make a payment). Your order can be processed very quickly this way. To pay by check, credit card or money order via mail or fax:Click here for Printable Order Form or call us at 412-885-5172

Can someone else pay for me?
Yes, Make sure they put your name and email address on the order form. Be sure that your name is on all the assignments so that you receive credit for the class.

How long does it take before I receive class information?
We complete order information manually. If we receive your PayPal order between 11am-11pm eastern time on weekdays, you will usually receive your class information within three hours. At other times, you should receive your order within 24 hrs, usually sooner. If you are ordering via post mail, we will email you when we receive payment.

What if I don't get my class information?
If you do not receive your class information within 24 hrs, please alert us! You can use our Contact Us form. (Be sure to check your junk folders and spam filters in your email program.) Yahoo will put mail from us in your bulk mail folder!! Also, please contact us if more than 10 days have passed since you mailed payment.

What are the requirements for credit?
You need to complete all assignments. We ask that you post on the message board and complete an evaluation form as well.

How do I post on the message board?
Each class will ask you to respond to a topic on the message board. If you are a first time visitor, you will need to register your own user name and password. (There is a register link at the top of the page). You can post as soon as you register for free.

How much time do I have to complete the online class?
You may complete the online child care classes at your own pace. We do send out email reminders if you have incomplete work pending.

I don't have reliable internet access, can I still take the class?
We do have SOME classes that you can print out the reading material and mail the assignments to us. If you have no email access, you can enroll and specify that we mail you a CD or hard copy of the all the material. (printing and mailing fees vary). You can view which classes are available for print and/or CD, as well as shipping and handling fees on Printable Order Form.

How long does it take to get a certificate? How are they sent?
Traditionally, we will issue you a certificate within two weeks after we have received and reviewed your work. All certificates will be sent by email separately after your class is graded. If you wish to have a copy of your certificate mailed, a $5 shipping/handling fee applies. If you wish to purchase a mailed certificate, please fill out the Certificate Request Form. There is a $10 fee if you need us to expedite (within 72 business hours) your certificate earlier than two weeks (the expedited certificate payment option can be found in the class directions). Please note: We will only issue a certificate when all work is completed and we cannot guarantee that will be able to do so sooner than 72 business hours, but we will try!)

What if I have further questions or concerns?
Please contact us!

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