Finally! You can participate in online child care training when you need it, without leaving the comfort of your own home. Here are the answers to the most frequently asked questions about the online child care classes at Child Care Lounge.
What states have pre-approved Child Care Lounge online classes?
Click on our State Page and each state listed in green has approved our classes.
Why should I choose Child Care Lounge classes? What makes Child Care Lounge different from other training companies?
Click here for 14 reasons!
How does an online class work?
When you enroll online (by credit/debit card or Paypal), you will receive instant access the class content. There you will find a step by step guide for reading the class material and completing any activities. There are assignments included each class. When you satisfactorily complete the assignments, we will review your work within two weeks and issue you a certificate. In some cases, we may ask that you review class material again and resubmit an assignment if you don't meet the objectives of the class.
Do I need to have computer knowledge to take a class?
Yes, basic computer knowledge is needed to complete the online classes. If you have minimal computer experience, an in-person class is better recommended for you. We do offer some of our classes in print for students not comfortable using a computer.
How long will the class take me?
The number of clock hours associated with each class is the approximate number of hours it will take to complete the reading material and assignments. Some people take less time if they are quick readers. Other people take longer.
Do I have to sit at the computer the entire length of time of the class?
Our classes are self-study. You can complete the class all at once or break it up into small amounts of time. Once you have access to the class, you will be able to log in and out as you wish.
Can I get a refund for the classes?
If you are unable to use our classes or you are unsatisfied we can issue a refund. We can only refund classes that have not had work submitted. Refunds are available up to 60 days after your order and we traditionally will return your funds in the same manner as they were sent. If you wish to request a refund, please fill out the Refund Request Form.
Can I use these classes towards my CDA requirements?
You may use these classes to meet the educational requirement that you need for the 120 clock hours you need for the CDA, The Child Development Associate. This credential is granted by the Council for Early Childhood Professional Recognition. Please contact them for more information. Click here to see how these classes meet the CDA competency standards.
How can I pay for the classes?
Each class enrollment page has an option to pay online using credit/debit card or Paypal. To pay by check, credit card or money order via mail or fax: Click here for Printable Order Form or call us at 412-885-5172
Can someone else pay for me?
Yes. Make sure they put your name and email address on the order form. If someone else purchases for you online, they will need to forward you the class information email. Be sure that your name is on your childcarelounge.com account so that all the assignments will be associated with you.
How long does it take before I receive class information?
As soon as you complete payment information, you will receive the information to access the class. Two emails will also be sent to the buyer - an email with your Purchase Receipt, and an email with information to access the class. (Be sure to check spam or junk folders if you don't see the emails). If you are ordering via postal mail or fax, we will email you when we receive payment.
What if I don't get my class information email?
In addition to instant class information, an email is automatically sent once the class is paid for. If you don't see the email, be sure to check your junk folders and spam filters in your email program. Often times, our emails go to a spam folder. You can use our Contact Us form if you sent a payment via mail or fax and more than 10 days have passed since you sent payment.
Where is my enrollment key? I can't find it.
Each class has its own enrollment key that you will need to enter to access the class for the first time. If you purchased a class BEFORE AUGUST 8, 2012: This enrollment key is sent with the INITIAL email that you receive (from firstname.lastname@example.org), giving you directions on how to access the class. This email has the subject line "Online Class and Enrollment Key". Please refer to that email when looking for your enrollment key. If you purchased a class AFTER AUGUST 8, 2012: This enrollment key is instantly available in the Purchase Details, as well as an email sent immediately to the purchasing email address.
What are the requirements for credit?
You need to complete all assignments. We ask that you post on the message board and complete an evaluation form as well. The message board is a necessary component that many states require we have.
How do I post on the message board?
Each class has a message board. Click on message board link in the class content. It will take you to the class forum. Click "Reply" and answer the question.
How much time do I have to complete the online class?
You may complete the online child care classes at your own pace. We do send out email reminders if you have incomplete work pending.
I don't have reliable internet access, can I still take the class?
We do have SOME classes that you can print out the reading material and mail the assignments to us. If you have no email access, you can enroll and specify that we mail you a CD or hard copy of the all the material. (printing and mailing fees vary). You can view which classes are available for print and/or CD, as well as shipping and handling fees on Printable Order Form.
How long does it take to get a certificate? How are they sent?
Traditionally, we will issue you a certificate within two weeks after we have received and reviewed your work. All certificates will be sent by email separately after your class is graded. If you wish to have a copy of your certificate mailed, a $5 shipping/handling fee applies. If you wish to purchase a mailed certificate, please fill out the Certificate Request Form. There is a $10 fee if you need us to expedite (within 72 business hours) your certificate earlier than two weeks (the expedited certificate payment option can be found in the class directions). Please note: We will only issue a certificate when all work is completed and we cannot guarantee that will be able to do so sooner than 72 business hours, but we will try!)
What if I have further questions or concerns?
Please contact us!