5 simple steps to managing, motivating and retaining great staff.- A live chat with Julie Bartkus:  productivity and performance expert and the creator of The Staff Motivation and Retention System.

[ 18:59] Julie Bartkus: Hi Joni, It's Julie.
[ 18:59] Meebo Message: guest1588525 is now known as Kelly
[ 18:59] Joni: welcome all we wile get started in about 4- 5 minutes!
[19:00] Meebo Message: guest7069655 is now known as Lori
[19:00] Kelly: ok
[19:01] Meebo Message: guest4331536 is now known as Susan
[19:01] Susan: hello
[19:01] Lori: Hi Susan
[19:01] Susan: Hi Lori
[19:01] Joni: if you click on your login you can change your nickname
[19:01] Susan: Hello Julie
[19:01] Joni: welcome Lori, Susan, and Kelly
[19:01] Julie Bartkus: Hi
[19:01] Joni: and Julie!
[19:01] Julie Bartkus: HI!
[19:02] Kelly: Good evening all
[19:02] Lori: HI
[19:02] Meebo Message: guest8581397 is now known as mimi
[19:02] Lori: Hi Mimi
[19:02] Joni: hi Mimi
[19:02] mimi: hi
[19:03] mimi: hhi all
[19:03] Susan: hi Mimi
[19:04] Joni: ok I would like to start with introductions.
[ 19:04] Joni: then, if it makes sense...
[ 19:04] Joni: give Julie the floor for a bit and then perhaps some Q and A
[ 19:05] Joni: we are glad to have Julie join us tonight!
[19:05] Joni: Julie Bartkus is a productivity and performance expert and the creator of The Staff Motivation and Retention System.
[ 19:05] Lori: has left the room
[ 19:06] Joni: Julie shows her clients how to eliminate the destructive communication
patterns (such as workplace gossip) and mindsets that keep their teams stuck
[ 19:06] Joni: For more information about Julie, please visit: http:// www.LCforCC.com.
[ 19:07] Joni: I would like everyone to type a quick intro, who you are, why you are here
[ 19:08] Joni: I am Joni, webmaster and instructor of Child Care Lounge
[ 19:08] Joni: past teacher and director
[ 19:08] mimi: I started as a bus driver, than moved to teacher and was put in the position of assistant director. I am gaining supervisory skills, have a lot to learn yet
[ 19:08] Julie Bartkus: I'm here to answer all of your staff motivation questions. Thanks for the great intro, Joni. I look forward to learning more about everyone.
[19:09] Kelly: I am Elementary and ECE certified. I have done childcare, Head Start and Pre K Counts, which I am currently in. I am a summer sub at a daycare.
[19:09] Kelly: I am in the process of permanent Certification.
[19:10] Susan: I am the owner of KidZone Child Care Educational Center and have a staff of about 35 and I'm looking ofr ideas to help with teacher about the gossip to help with attitude
[19:11] Joni: welcome everyone,
[19:11] Joni: Julie, do you have some general info/ guidelines to share?
[ 19:11] Susan: also Julie I am a subscriber and need to find the time to read your information
[ 19:12] Julie Bartkus: No - I am new to chatting so no guidelines that I can think of.
[19:12] Julie Bartkus: Great to see you here Susan.
[19:13] Julie Bartkus: Should I dive in, Joni?
[19:13] Joni: yes, that is what I meant

19:13] Julie Bartkus: Okay great. Like I said I am new to this format. I think it's wonderful.
[19:14] Julie Bartkus: By the end of this chat I am going to share with everyone how they can get a FREE CD from me on Staff Motivation and I will also give out some additional prizes as we chat. Sound good?
[ 19:14] Julie Bartkus: OOps..I meant prizes.
[ 19:14] Susan: sounds great
[ 19:14] Kelly: great
[ 19:15] Joni: cool beans
[ 19:15] Julie Bartkus: First let me ask you how many staff so you manage? I know Susan said 35.
[ 19:15] mimi: 10
[ 19:15] Joni: 8 at CCL
[ 19:15] Kelly: I do not manage as I am a teacher but there is a teacher assistant in the classroom
[ 19:15] Julie Bartkus: What's the biggest challenge that you are facing when it comes to staff motivation?
[19:16] Kelly: I think that sometimes teacher assistants have lower expectations for the children than a teacher does?
[ 19:16] Julie Bartkus: Okay 35, 10 and 8 so far.
[19:16] mimi: keeping them from getting to comfortable. getting lazy
[19:17] Susan: staff being on time and and realizing that this is an important job and cell phones are a big challenge lately for me
[19:18] Julie Bartkus: Staff being lazy, lower expectations and being on time is what I'm hearing.
[19:18] Julie Bartkus: These are tough challenges.

[19:18] Julie Bartkus: However they can be solved.
[19:18] mimi: cell phones last week i said i would start writing them up is i see cell phones out. I go out to the playground and they are hiding behind climbers on the phone
[ 19:19] Julie Bartkus: Tough challenge Mimi.
[ 19:19] mimi: ugh
[ 19:19] Julie Bartkus: In one center I worked with - staff hid in the closets to use their cell phones.
[ 19:19] Susan: I did finally last year let someone go because of a cell phone and texting
[ 19:19] Joni: yikes!
[19:20] Susan: WOW
[ 19:20] mimi: i used to be a teacher with some of the staff and idont think that they always respect me as a director
[ 19:20] Julie Bartkus: Answer this question and get one of our audio programs: Cell phones, things and dancing on tables. Are you ready?
[19:21] mimi: ready
[ 19:21] Susan: es

[ 19:21] Susan: yes
[ 19:21] Kelly: ready
[ 19:21] Joni: welcome guest
[ 19:21] Joni: right click on your login name to change it
[ 19:21] Julie Bartkus: There's one thing that helps motivate your staff to have higher expectations and be motivated to accomplish more. What is it?
[19:22] mimi: praise
[ 19:22] mimi: money
[ 19:22] Kelly: communication
[ 19:22] Susan: be a role model
[ 19:22] Joni: that thing Aretha sings about
[ 19:23] Susan: lol
[ 19:23] Julie Bartkus: Good. All of those things are components of staff motivation. Definitely.
[19:23] Kelly: respect
[ 19:23] mimi: respect
[ 19:23] Julie Bartkus: Great song. Any other guesses?
[19:23] Julie Bartkus: Shall I give another hint?
[19:23] mimi: yes
[ 19:24] mimi: parent support
[ 19:24] Julie Bartkus: Without it there are no worthwhile goals in your organization.
[ 19:24] mimi: evaluations
[ 19:24] Kelly: goals
[ 19:24] Julie Bartkus: Important, Mimi.
[ 19:25] Kelly: strategic planning
[ 19:25] Julie Bartkus: Okay - I'm getting ready to reveal the answer.
[ 19:25] Joni: their love for the children
[ 19:25] Susan: structure
[ 19:25] Julie Bartkus: The answer is...
[ 19:25] Julie Bartkus: YOUR
[ 19:26] Julie Bartkus: VISION
[ 19:26] Joni: welcome guest
[ 19:26] Joni: you can right click on your login to set your nickname
[ 19:26] mimi: long and short term vision makes sense,
[ 19:26] Kelly: ahh so simple it was in front of us all the time. all organizations have these too
[ 19:26] Julie Bartkus: The important question to answer is where: are you leading your team to?
[19:27] Julie Bartkus: Many leaders lose their vision or never really establish one that they are passionate about.
[19:28] Julie Bartkus: When you don't have a vision -there are no worthwhile goals that can be set and achieved.

[ 19:28] Kelly: towards that goal. but how we get there varies from individual to individual.
[ 19:28] Susan: but how do you get other to share your passion
[ 19:28] Julie Bartkus: Yes, but it starts with YOU.
[19:28] Susan: some just come to work to get a paycheck
[19:28] Kelly: but we often do it alone
[19:29] mimi: directors set the tone of the day by how they come in the morning and greet the staff
[19:29] Julie Bartkus: Many leaders get lost in the daily stress and that becomes the vision just to make it through another stressful day.
[19:29] Kelly: so true
[ 19:29] Julie Bartkus: When that happens your entire team follow suit.
[ 19:29] Meebo Message: guest3242144 is now known as Heather
[ 19:30] Julie Bartkus: So this is one great starting point - developing a vision that you are passionate about.
[ 19:30] mimi: seeing us upbeat, gives them excitement or support in their room if it is stressful or difficult
[ 19:30] Julie Bartkus: When you bring that energy into work, it will be contagious.
[ 19:31] Julie Bartkus: But you have to develop a vision BEYOND present circumstances to help your staff be motivated to set and achieve new goals.
[ 19:31] Joni: it happens here
[ 19:31] Joni: welcome Healther
[ 19:31] Heather: It's hard to have this energy everyday when being a director comes with so many daily challenges. I find staff find this as an opportunity to complain about anything sometimes
[ 19:31] Julie Bartkus: Prompting them out of "lazy" and propelling them into expecting more.
[ 19:31] Heather: Thanks Joni
[ 19:32] Julie Bartkus: It definitely is.
[19:32] Kelly: like with the kids. i set high expectations and they more often will rise to the occassion
[ 19:32] Kelly: you can always come down but its harder to go up
[ 19:32] Julie Bartkus: The system that I've developed comes from helping child care leaders transform their workplaces for over a decade.
[ 19:32] Heather: I started a bucket filling program, positive compliments that they can make with one another
[ 19:33] Julie Bartkus: That's good, Heather.
[19:33] Kelly: whats hard where i am is that we have over 40 classrooms scattered over the county- i can go months without seeing a co worker in a another classroom
[19:34] Heather: I only have 15 staff
[19:34] mimi: we have a jar with 2 different color bean., one for positive and one for negative. In a month we are going to look in the jar and see the majority of attitudes in our center
[ 19:34] Julie Bartkus: The solutions that I have are more than temporary fixes or band-aide solutions. They are a permanent fix.
[ 19:34] Kelly: supervisors do go around but often have to sub or go help "difficult classroom or staff
[ 19:34] Julie Bartkus: You see it's easy to put it on your staff.
[19:35] Kelly: so i can go weeks without seeing a supervisor as well
[ 19:35] Julie Bartkus: Let me ask you to brainstorm for a minute. Okay?
[19:35] Kelly: okay
[ 19:35] Heather: ok
[ 19:35] mimi: k
[ 19:36] Julie Bartkus: If you were to describe all of the behaviors that you would like your staff to display on a daily basis what would your list include. So this is your dream team.
[ 19:36] Julie Bartkus: As we go write these things down on a piece of paper as well.
[19:36] mimi: responsible
[19:36] Kelly: supportive
[19:36] mimi: timely
[19:36] Heather: Positive, happy, out going, motivated
[19:36] Kelly: ece educated
[19:37] Kelly: flexible
[19:37] Julie Bartkus: passionate about the profession
[19:37] Kelly: honest
[19:37] Julie Bartkus: truly enjoys job
[19:37] Julie Bartkus: appreciative
[19:37] mimi: loving

[ 19:37] Susan: respectful
[ 19:37] Heather: compassionate with one another!
[ 19:37] Joni: reliable, reliable
[ 19:37] Kelly: helpful with one another
[ 19:37] Julie Bartkus: Make sure you're writing these things down.
[ 19:37] Susan: teamwork
[ 19:38] Susan: pleasant tone
[ 19:38] Kelly: open to change
[ 19:38] Julie Bartkus: Greet everyone with a happy hello.
[ 19:38] mimi: consistent
[ 19:38] Kelly: goal and vision oriented
[ 19:38] Julie Bartkus: Leaves home problems at home.
[19:38] Kelly: intentional
[ 19:38] Susan: avoids gossip
[ 19:39] Joni: consistent
[ 19:39] Susan: gossip
[ 19:39] Joni: did I say reliable?
[19:39] Joni: welcome guest,
[ 19:39] Kelly: reliable
[ 19:39] Julie Bartkus: resolve conflicts positively and directly
[ 19:39] Heather: GOSSIP!
[19:39] Kelly: problem solver
[19:39] Julie Bartkus: Prepared
[19:39] mimi: come with a solution
[19:39] Julie Bartkus: Good follow through
[19:39] Julie Bartkus: Happy
[19:39] Joni: you can right click on your login to set your nickname
[19:39] Susan: not part of the problem but part of the solution
[19:39] Kelly: works as a team
[19:40] Joni: welcome guest
[19:40] Susan: leader
[19:40] mimi: companionate
[19:40] Joni: good one Kelly
[19:40] Julie Bartkus: How's are list looking? Are you writing these things down?
[ 19:40] Joni: you can right click on your login to set your nickname
[ 19:40] Heather: yes
[ 19:40] Kelly: too hard to write down
[ 19:40] mimi: yes
[ 19:40] Joni: I am saving transcript!
[19:40] Julie Bartkus: Non-defensive
[19:40] Julie Bartkus: Approachable
[19:40] mimi: open to suggestion
[19:41] Joni: takes imitative but not over does it
[19:41] Kelly: accepts constructive criticism- willing to try new ways
[19:41] Julie Bartkus: follows through on commitments and promises
[19:41] Kelly: does not over step boundaries
[19:41] Heather: Does this person really exist
[19:41] Julie Bartkus: Good. Our list is shaping up.
[ 19:41] Kelly: simple please and thank you go a long way
[ 19:41] Julie Bartkus: Good manners.
[ 19:41] Kelly: genuine
[ 19:42] mimi: takes initiatives to help with the 'little' things around the center
[ 19:42] Julie Bartkus: Excellent customer service skills.
[ 19:42] Kelly: can put themselves in another persons shoes
[ 19:43] Kelly: muti task
[ 19:43] Kelly: multi task i mean
[ 19:43] Julie Bartkus: Good. Now look back on all of these words and share what you feel when you think about this list being your dream team.
[19:43] Kelly: i feel appreciated
[ 19:43] mimi: team player
[ 19:43] Kelly: respected
[ 19:43] mimi: reliable
[ 19:43] Heather: Happy.
[ 19:43] Kelly: that we have a common goal
[ 19:44] mimi: NO GOSSIP
[ 19:44] Heather: Makes me want to do more
[ 19:44] Julie Bartkus: Okay this part is important.
[19:44] mimi: supported
[ 19:44] Kelly: more willing to go above and beyond
[ 19:45] mimi: flexible
[ 19:46] Julie Bartkus: NEXT: Please take a few moments to review the list. And identify all of the words that describe you every single day. DO NOT post the words on the forum. Take a minutes and write them for your self.
[ 19:47] Julie Bartkus: then I WILL ASK YOU ANOTHER QUESTION AND GIVE A PRIZE.
[19:48] Julie Bartkus: Typically when I facilitate this live - after a few minutes of reflection someone will look up at me with an evil glare and say: what's your point?!! Who can tell me what my point is?
[ 19:48] Heather: That we expect this of them but don't always do the same
[ 19:48] mimi: we have to show them what expect
[ 19:48] Kelly: It makes us reflect upon what are vision is and why we have it
[ 19:49] mimi: we give them whatever want back
[ 19:49] Heather: We lead by example
[ 19:49] Julie Bartkus: Great, Heather. Please email me and let me know your mailing information. You won.
[19:49] Julie Bartkus: My email is julie@lcforcc.com.
[19:49] Susan: wow you get an evil glare over this?
[ 19:49] guest9771810: hello there
[ 19:50] Joni: welcome guest
[ 19:50] Joni: if you right click your login, you can set a nick name
[ 19:50] Julie Bartkus: So often we look for things outside of ourself to motivate our staff when I guarantee you it all starts with you.
[19:50] Joni: welcome
[ 19:50] Heather: Thanks!
[19:50] Susan: must be someone who was made to be there
[ 19:50] guest9771810: am i late.. I never remember the time
[ 19:50] Meebo Message: guest2984837 is now known as Jamielthomas
[ 19:50] Jamielthomas: I am late too
[ 19:50] Jamielthomas: I just saw the email

19:50] Julie Bartkus: So often we look for things outside of ourself to motivate our staff when I guarantee you it all starts with you.
[19:50] Joni: welcome
[ 19:50] Heather: Thanks!
[19:50] Susan: must be someone who was made to be there
[ 19:50] guest9771810: am i late.. I never remember the time
[ 19:50] Meebo Message: guest2984837 is now known as Jamielthomas
[ 19:50] Jamielthomas: I am late too
[ 19:50] Jamielthomas: I just saw the email
[ 19:51] Julie Bartkus: The next step is to set one goal, one behavior that you can bring into the workplace tomorrow. What will it be for you and what will the impact be on your team?
[ 19:51] Jamielthomas: How bout no more gossiping and back stabbing
[ 19:51] Meebo Message: guest9771810 is now known as Margie
[ 19:51] Jamielthomas: I feel like its JR high all over again
[ 19:51] Joni: we will post an transcript!
[19:51] Margie: ok i change my name
[19:51] Jamielthomas: almost a popularity contest
[19:52] Joni: welcome Jamiel and Margie
[19:52] mimi: come in the morning and greet the staff with a great smile and attitidie
[19:52] Jamielthomas: I want drama free work our goal is to take care of these children not worry about what the other classroom is doing or not doing
[19:52] Jamielthomas: thanks Joni
[19:52] Julie Bartkus: Great, Mimi.
[ 19:52] Heather: Yes great everyone with the best attitude and ask about there weekend. Lets them know we care
[ 19:53] Julie Bartkus: How about everyone else? What's one goal that you can set from tonight's chat after working through the exercise?
[ 19:53] Jamielthomas: I will make sure to divert the topic of gossip ect with something positive is also a good idea to try too
[ 19:53] Margie: Give the children a great experience in learning.is what I want to offer in the morning.. I know it is not a staff..but I do have to work with the children and the parents.
[19:54] Margie: so i miss the chat?
[19:54] Jamielthomas: finding something nice and pleasant and uplifting to coworker too will help create a more positive atmosphere too
[19:54] Susan: I have to give it some thought I do a lot for the staff
[19:54] Julie Bartkus: The idea here is to model what behaviors you what to see in your staff BEFORE you tell them that they need to be....Does that make sense?
[19:54] Joni: since what I want, starts with me, I will be reliable and remind them of our long term goals and my passion
[19:55] mimi: YES
[19:55] Kelly: i like that joni
[19:55] Joni: Margie, I will post anything you missed
[19:55] Julie Bartkus: It's not about what you do for the staff. It starts out with what you model for them. Your thoughts, attitudes, and actions.
[19:55] Kelly: i keep reiterating why i do  what i do , i sound like a broken record
[19:56] Susan: at times I like to put motivational quotes in the staff lounge maybe I will put a new one in tomorrow
[19:56] Jamielthomas: if you come in to work with a good attitude and good work ethic and lead by example hopefully others will follow
[19:56] Margie: offer support when needed.. is something that I did for my staff when I was the director.. support such as giving them a break when I see that it was needed..
[ 19:56] mimi: attitude is everything
[ 19:56] Kelly: but i think that ot just takes some staff longer to pick up and understand why we do what we do
[ 19:56] Kelly: yes mimii it is
[ 19:56] Julie Bartkus: Yes, your modeling is a starting point.
[ 19:57] Susan: I do model for the staff
[ 19:57] Susan: I offer support for them
[ 19:57] Julie Bartkus: Let me ask you. You’re here tonight. You want a more motivated staff - right. How do you define staff motivation?
[19:57] Jamielthomas: so if I go in knowing its going to be a good week and I want to the best that I can and make it a happy fun stress free place of work I have to create that myself so others will follow suite
[19:57] Kelly: educating support staff is important
[19:57] Jamielthomas: make sure to show your appreciation to your staff
[19:58] mimi: support their ideas and initiative
[19:58] Joni: I want them to WANT to do what moves the company forward, internal motivation beyond the paycheck
[19:58] Jamielthomas: they work long days and usually have to handle tough situations letting them know they are great workers and teachers and building them up and motivating them to be better
[19:58] Kelly: i like that jamiel and i agree with you
[19:58] mimi: especially if they are thinking outside the box
[19:58] Jamielthomas: I want to work with people who are happy and pleasant know they are respected and appreciated
[19:58] Margie: Staff motivation is showing and applying the support needed to your staff whatever is needed.. caring for their needs as well as for your center.
[19:59] Kelly: it makes my job easier when i am appreciated and respected
[ 19:59] Jamielthomas: encouraging them when they want to learn more and build themselves up as a better knowledgeable teacher
[ 19:59] Heather: Staff motivation to me is keeping the staff happy and supporting them in what they need.
[19:59] Susan: I want them to be motivated in being on time and showing that they want to be there and are happy to be there
[19:59] Susan: attending the staff meetings
[20:00] Jamielthomas: leaving encouraging notes for teachers and staff in your break room too has worked for us
[20:00] mimi: as we have all the wants from the staff, again, it is obvious how we need to be the role model
[20:00] Susan: attending the needed trainings avoiding the gossip stopping the it's not my job
[20:00] Julie Bartkus: Good. Staff motivation consists of 2 things. 1) Building a strong leadership foundation and 2) A series of systems to help you open line of communication and challenge your team.
[20:00] Joni: welcome guest
[20:00] Jamielthomas: we set up a board with die cut hearts and when we experienced something above and beyond from our staff we wrote a note thanking them about how much it meant and how we appreciate them
[20:01] Jamielthomas: gossip and rumors are a huge killer in our work place
[20:01] Julie Bartkus: True or false. Ready?
[ 20:01] Jamielthomas: nothing drags a person down when they hear bad things being said about them
[ 20:01] Jamielthomas: ready
[ 20:01] Susan: true
[ 20:01] Kelly: ready
[ 20:01] mimi: t
[ 20:01] Kelly: true
[ 20:01] Julie Bartkus: Staff appreciation is staff motivation.
[20:01] Margie: true
[ 20:01] mimi: t
[ 20:01] Kelly: t
[ 20:01] Jamielthomas: true!
[20:01] Susan: true
[ 20:02] Julie Bartkus: FALSE.
[ 20:02] Jamielthomas: Really
[ 20:02] Margie: huh?
[ 20:02] Julie Bartkus: Yes!
[20:02] Jamielthomas: Wow
[ 20:02] mimi: whoops
[ 20:02] Margie: why is that then?
[ 20:02] Heather: How does that not drag a person don’t to hear bad things about themselves
[ 20:02] Julie Bartkus: Please everyone come get a free CD from me on staff motivation at http://www.lcforcc.com.
[20:02] mimi: thanks
[ 20:03] Susan: thank you
[ 20:03] Kelly: ty
[ 20:03] Jamielthomas: Thanks so much
[ 20:03] Julie Bartkus: Staff appreciation is a component of staff motivation. It is not the whole picture.
[ 20:03] Susan:
[ 20:03] Heather: Thanks
[ 20:03] mimi: got ya
[ 20:03] Kelly: makes sense
[ 20:03] Jamielthomas: I can see your point
[ 20:03] Kelly: like a puzzle there are many pieces
[ 20:03] Joni: Julie, this has been the most informative and interesting chat I think we have ever had!
[20:03] Susan: I agree with that
[ 20:03] Julie Bartkus: Too many leaders think - unmotivated team - how can I appreciate them more?
[20:03] mimi: yes it has
[ 20:03] Julie Bartkus: That's not the approach to take.
[ 20:04] Jamielthomas: even thought I missed it I really did learn a bit in the few minutes I have been here
[ 20:04] Julie Bartkus: WOW. Thank you.
[ 20:04] Jamielthomas: we have to be the cheerleaders
[ 20:04] Joni: hehe, you would appreciate those who are motivated
[ 20:04] Jamielthomas: we have to be full of positive energy and motivational thinking to get our staff to feel the same way
[ 20:04] Jamielthomas: it really starts from the top
[ 20:04] Julie Bartkus: No you are NOT cheerleaders. You need to be a coach.
[20:05] Julie Bartkus: There's a difference.
[20:05] Jamielthomas: i see
[20:05] Joni: there is so much to try to cram in a short time, folks Julie has so much more on her website!
[ 20:05] Kelly: how do you teach or tell that to the top- to be a coach
[ 20:06] Jamielthomas: i am looking at it now
[ 20:06] Julie Bartkus: Take them to my website!
[ 20:06] mimi: Thank you so much
[ 20:06] Kelly: i was going to say that
[ 20:06] Heather: I think we should have Juile back!!!!
[20:06] Joni: http://www.lcforcc.com.
[20:06] mimi: yes
[ 20:06] Julie Bartkus: I invite you all to become a member of my inner circle. It's a support system for you and you'll have personal access to me every month.
[20:07] Jamielthomas: I would agree
[ 20:07] Julie Bartkus: Click on join today when you visit.
[20:07] Jamielthomas: sounds great thank you
[20:07] Heather: defintely will do that
[20:07] Joni: next newsletter will link to a record of this chat
[20:07] Jamielthomas: very nice I will be on the look out for that
[20:07] mimi: thanks
[20:08] Julie Bartkus: The first 3 people to become a new member tonight will receive a free 30 minute strategy session with me.
[20:08] Heather: This is obviously a very important topic for not just us but the kids and staff we have also
[ 20:08] Julie Bartkus: Yes, I've really enjoyed this. Time has flown by.
[20:08] Joni: yes
[20:09] Joni: next week chat is general topic,
[20:09] Susan: Julie I am a member I just have to organize my time to get through the emails you have such great information
[20:09] Jamielthomas: I just sent off for the free CD
[20:09] Joni: we are in the works for one on accreditation soon
[20:09] Joni: thanks to all for coming by tonight
[20:09] Jamielthomas: ok
[20:09] Joni: and an extra thanks to Julie!
[20:09] Susan: organization is a problem for me since my center has grown
[ 20:09] Julie Bartkus: Thank you, Susan. Come visit our member's only forum. I do respond to questions there as well.
[20:10] Jamielthomas: thanks for a great session
[ 20:10] Susan: yes I was excited to see that Julie was the guest tonight!!
[20:10] Julie Bartkus: You are so welcome. Thank you for all you do everyday. You have such an important job -really.